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Our Policies

Please take a moment to review the following policies before completing your order:

Privacy Policy
Understand how we handle your personal information.
Shipping Policy
Learn about processing times, shipping methods, costs, and delivery estimates.
Terms of Service
Important notes on pre-orders, stock status, estimated shipping times, and general expectations.
Returns and Refunds Policy
Understand how we handle returns and refunds.

Agreement Confirmation

By placing an order on our site, you confirm that:

You have read and agree to all Soleil Supplies policies listed above.
You understand that pre-orders may take longer to ship due to availability and demand.

Need help or have questions? Contact us — we’re happy to assist!

Frequently Asked Questions

Why can't I track my order?

If you're unable to track your order, in most cases it usually means that the order has not been shipped yet. Please don’t worry, this is normal, and your order should be on its way soon.

What is a pre-order?

A pre-order allows you to purchase an item that is currently out of stock. Once the item becomes available again, it will be shipped to you as soon as possible. Please note that pre-orders may take additional time to ship due to high demand and order volume.

How long do products take to deliver?

Most orders arrive within 5 days or less! Just a heads up—pre-order items may take a bit longer to ship, but we’ll keep you updated every step of the way.

Do you ship internationally?

Yes, we do! We offer international shipping to select countries, including the UAE and more. Shipping times and rates may vary based on your location.

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