Shipping Policy
Dispatch, delivery, and tracking—here's what to expect.
In-stock items ship the next business day.
U.S. orders ship free, applied automatically at checkout.
Your shipping confirmation includes your tracking details.
Free U.S. Shipping
U.S. orders with $300 or more in qualifying products (after discounts) ship free with standard shipping. It is applied automatically at checkout, no code needed.
- Oversized items such as wheel sets ship for a flat $50, even when the rest of your order ships free. Their price still counts toward the $300.
- Shipping protection does not count toward the $300.
- Faster shipping options can be chosen at checkout for an additional cost.
Order Processing Times
In-stock items ship the next business day. Delivery time is additional and depends on the shipping service and destination.
Shipping Times & Rates
Shipping time is in addition to processing time. Shipping rates and estimated delivery times are displayed at checkout. Delays may occur due to factors outside of our control such as weather, customs processing or carrier delays.
Shipping Address
It is the customer’s responsibility to provide a complete and accurate shipping address at checkout. If a package is returned to us due to an incorrect, incomplete, or undeliverable address, including cases marked as vacant or unable to forward, the order will be refunded minus the original shipping cost. A new order must be placed with the corrected address. Returned orders due to address errors cannot be reshipped.
If the order originally qualified for free shipping, the original shipping cost is still deducted from the refund. Refunds are processed once the returned item is received.
Order Tracking
Once your order ships, you will receive a confirmation email with your tracking link.
International Shipping
We ship internationally to select countries. Available shipping options and rates are shown at checkout based on your delivery address.
International customers are responsible for any customs duties, taxes, or import fees charged on delivery. These are set by your local customs authority and are outside our control. Soleil Supplies does not pre-collect or reimburse these fees. If a package is refused due to unpaid duties, return shipping costs are deducted from your refund.
Need Help?
Questions about your order or this policy? Email support@soleilsupplies.com or use our contact form.