Frequently Asked Questions

Standard shipping takes 7–10 business days within the US. Expedited options (3-Day Select, 2-Day) are available at checkout. Transit time starts from when your order ships, not when you place it. We typically process and ship within 1 business day.

The 3-Day Select service refers to 3 transit days after your order leaves our warehouse. We process and ship within 1 business day. The transit clock starts the day after pickup. If you have concerns, email support@soleilsupplies.com with your order number.

Yes! We ship to many countries. International orders may be subject to import duties, taxes, and customs fees charged by your country upon delivery. These are separate from our shipping charges and are the buyer’s responsibility — we’re not able to predict or cover them.

First, check around your property (mailbox, side door, garage) and with neighbors. If you still can’t find it, contact us at support@soleilsupplies.com with your order number. If you added Shipping Protection at checkout, we’ll file a claim with Shipsurance on your behalf.

We process orders quickly — email support@soleilsupplies.com as soon as possible. We’ll do our best to accommodate changes before the order ships, but can’t guarantee it once fulfillment has started.

We do not accept general returns or change-of-mind returns. We only accept approved returns for damaged items that are our fault. Contact our team through Contact Us and describe the issue. Include your order number, the product, and photos or video of the damage. We will review the details and work with you on a solution. Please wait for our instructions before sending anything back.

Email support@soleilsupplies.com with: (1) your order number, (2) a clear photo of the damage or defect, and (3) a photo of the outer packaging. We’ll review and make it right — usually with a replacement or refund.

Please check the product listing for compatibility before ordering. If you believe you received the wrong item, contact us with photos or a short video showing the fitment issue. All sales are final for correctly shipped items, but we’ll work with you if something went wrong on our end.

The Full Plug & Play Kit includes a throttle, a display with Key or NFC ignition, and our custom adapter wire for the Tuttio Soleil 01. Choose Plastic or Metal, then your finish. Metal is available in Glossy Black only.

You can also buy the throttle, display and adapter wire separately. The complete kit costs less than the matching components purchased individually.

Yes. Our Tuttio Throttle Adapter Wire is available separately for $20. It does not include a throttle or display. Check its listing for the required components and compatibility.

E08 is a throttle connection error. Try these steps in order:

1. Power cycle the bike: Turn the key off, wait 30 seconds, then turn it back on.
2. Check every connector: Each plug must be fully seated and clicked in. A partially connected plug is the most common cause.
3. Check the brake cutoff: If a brake lever is stuck pressing its sensor, it can trigger error codes. Make sure no lever is held in the pressed position.
4. Inspect the connector pins: Look for any bent or damaged pins on the throttle-side connector.

Still not resolved? Email support@soleilsupplies.com with a short video and photos of the connectors.

Yes. Bent or broken connector pins are a defect. Email support@soleilsupplies.com with a photo and your order number and we’ll send a replacement.

Both are fully compatible with the Tuttio Soleil 01. The Metal version is more durable with a premium feel. ABS Plastic is lighter and more affordable. Both install plug-and-play.

The stock Tuttio charger is 2A. This one is 5A — roughly 2.5× faster. A full charge typically takes 2–3 hours instead of 5–6.

Yes. It’s designed specifically for the Tuttio’s battery specs and includes overcharge protection, over-voltage cutoff, and overheating protection.

Yes — it plugs directly into the same charging port. No adapters or modifications needed.

Email support@soleilsupplies.com with your order number, a photo of the damaged unit, and a photo of the outer packaging. We’ll get a replacement out quickly.

Rubbing usually means the caliper needs alignment. Loosen the caliper mounting bolts slightly, squeeze the brake lever to center the caliper over the rotor, then re-tighten while holding pressure. Spin the wheel to check. If the rotor is hitting the frame or bracket, confirm you ordered the correct mount size (190mm vs 220mm).

The 190mm mount works with the stock Tuttio rotor. The 220mm mount comes with an upgraded floating 220mm rotor for more stopping power and better heat dissipation. Choose 190mm to keep your stock rotor, or 220mm for maximum braking performance.

Yes, but installation must be done correctly — an improperly installed lever can cause the brake to engage constantly, which is a safety hazard. Make sure the folding spring mechanism engages correctly and the brake cutoff sensor is not stuck in the pressed position. Always test at low speed before riding. Installation videos are on our TikTok.

Yes — both fit the Tuttio Soleil 01 and Yozma In-10 using our Metal Fender Adapter. When ordering, select Yes to include the adapter, or purchase it separately if you already have one.

Yes. The Talaria and Sur-Ron fenders don’t bolt directly onto the Tuttio or Yozma fork tabs. Our CNC-machined aluminum adapter bridges the gap. If it’s your first time ordering, select the option that includes it.

Our upgraded fenders use stronger, higher-quality plastic than the stock Tuttio fenders, which are known to crack easily. They’re built to handle normal riding and light off-road use significantly better.

Yes — all our titanium bolt kits use Grade 5 (Ti-6Al-4V) titanium. Significantly stronger than stock hardware while being lighter, with excellent corrosion resistance.

We offer kits for: Direct Mount (handlebar clamp), Triple Clamp (fork clamps), Controller Mount, and Controller bolts. To upgrade everything at once, the Full Titanium Kit covers all visible locations.

The Guts Seat Cover is made by Guts Racing — a well-known motocross brand. It uses thicker, higher-grip material with better durability and feel. The standard upgraded seat cover is a more affordable option with a non-slip texture, a solid upgrade from stock at a lower price.

Installation involves removing the seat, stapling or gluing the cover to the foam base, and trimming any excess. Most riders finish it in 30–60 minutes with basic tools. Video guides are on our TikTok.

Most products are designed for the Tuttio Soleil 01. Some items (fenders, seat covers, motor covers) also fit the Yozma In-10 / Strike Shadow. Compatibility is listed on each product page. When in doubt, email support@soleilsupplies.com before ordering.

Email support@soleilsupplies.com, or visit Contact Us to send a message or open chat.

Yes — check our TikTok and YouTube for installation guides and product showcases. Links are in the footer of our website.

Yes. U.S. orders of $300 or more get free standard shipping, applied automatically at checkout. Oversized items like wheel sets ship for a flat $50, and still count toward the $300. It also works together with our bundle deals, so you keep both savings.

These apply automatically at checkout, no code needed: 20% off Tuttio Side Panels when you buy them with Tuttio Frame Guards, 10% off the Ultra Bee front brake kit when you buy it with the rear kit, 5% off Guts seat covers and 5% off the DNM rear shock kit.

Checkout accepts Shop Pay, Apple Pay, PayPal and major credit cards. Eligible orders can also use Shop Pay Installments to split the total into 4 interest-free payments.

Yes. Rider codes are free: your followers get 5% off and you earn 5% commission on sales made with your code. Get your rider code.

Yes. Retailers can connect through Shopify Collective, and larger partnerships are reviewed individually. Apply on Sponsors & Retailers.

The next restock goes live Friday, October 2 at 5:00 PM Pacific Time. Tap Notify me in the countdown bar at the top of the site to get an email the moment they are back.

About 10 minutes. The double-sided mounting tape is included, so no drilling is needed.

A 12-piece set that covers the frame, subframe and swingarm on the Tuttio Soleil 01.

Yes. Choose Glossy White as a base to paint your own color. Paint and painting supplies are not included.

Start from Shop by Bike or use the fitment finder on All Parts, then check the Fits line on the product page. If you are unsure, send us your bike model and a photo of the mounting area.

Some do. Parts that fit both bikes are listed under both, for example the Supermoto Wheel Set, the Ultra Bee brake kits, the DNM rear shock kit and the adjustable forks. Always check the Fits line on the product page.